ARALCO's CRM is extremely comprehensive and interacts with all modules and POS systems in real time. With its customer-centric features, this tool can help boost profits in the long run by enhancing customer retention.

 Features:

• Fully user-definable customer input screen allows for collection of information that is as detailed as required
• You can now record and keep data about customer sizes, color, brand and style preference, product categories, birth dates, occupation and any other information, to establish a demographic profile in the CRM database, enabling analysis of buying pattern, preferences. This information ensures a consistent customer experience across stores and employe

• Establish in-store or business-to-business customer accounts to track payment, credit limit, job details, and account informatio
• Interactive with Account Receivable 
• Searches can be done by any data field 
• Access to customer sales histories to help sales staff better service your clients 
• Targeted mailings are streamlined using system-generated letters, envelope labels and emails 
• Auto-execution of pre-defined discounts by customer groups at the POS 
• Interactive with Loyalty Program 
• Collect customer information during a transaction, or at a later time or date 
• ARALCO POS integrates with web-camera so that you can create personalized photo membership or loyalty card in-store, setting your store apart from competitors  
• Printing of membership and loyalty cards directly from ARALCO to Zebra PVC card printer with magnetic card encoding option. 
• Membership cards can be issued by phone number, account number, passport/IC number or any other information.  

Fully interactive with Microsoft Outook

•  Retrieve member's messages in both Inbox and Sent Mail from Outlook directly from Customer Maintenance 
• Create reminder in Outlook Calender directly from a member's tab in the Customer Maintenance 
• Send HTML report by email on reward point status or any info to a customer or group of customers
• Mass email marketing and broadcasting to selected group of customers targeted from the demographic profile to draw them to your retail stores