Tvintec's EXPRESS FFM (Field Force Management) system is a solution targeted at organizations that constantly need up-to-date information about its Customers. They do not necessarily have to sell but it is more of a customer relationship management (CRM) process. FFMS is also used as a tool for territory management, or also known as electronic territory management.

Instead of using pen and paper, Tvintec's solution allows the field personnel to carry a PDA (handheld or laptop) to carry out the CRM activities. This projects a professional image and at the same time minimizes data entry error. Information is also up-to-date wherever they go.

EXPRESS FFM FEATURES
EXPRESS FFM key features :    View customer by route plan    Capture, update and view customer related          information    View sales history    SWOT analysis    Territory analysis    Comprehensive call planning    Capture call activities and perform product          detailing    Capture sales orders    Capture market survey    Expense claim    View messages    Various call productivities, sales and call          efficiency report for analysis    Option for direct synchronization (anytime) or          end of day docking    And more!

EXPRESS FFM BENEFITS

Benefits of Tvintec EXPRESS FFM includes:

•    Streamlines call planning activities
•    Improves customer management
•    Quality customer service with consistent and personalized interaction
•    Real-time information for effective decision making
•    Reduces paper work and minimizes data entry error
•    Better understanding of market trends, needs and coverage
•    User-friendly interface on both the back-end and handheld interfaces
•    Low learning curve