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Sản phẩm TOSHIBA đạt tiêu chuẩn Bộ Công Thương
Thông tư 30/2011/TT-BCT












Express FFM

Tvintec's EXPRESS FFM (Field Force Management) system is a solution targeted at organizations that constantly need up-to-date information about its Customers. They do not necessarily have to sell but it is more of a customer relationship management (CRM) process. FFMS is also used as a tool for territory management, or also known as electronic territory management.

Instead of using pen and paper, Tvintec's solution allows the field personnel to carry a PDA (handheld or laptop) to carry out the CRM activities. This projects a professional image and at the same time minimizes data entry error. Information is also up-to-date wherever they go.

 

EXPRESS FFM FEATURES

   

EXPRESS FFM key features :

  •    View customer by route plan
  •    Capture, update and view customer related          information
  •    View sales history
  •    SWOT analysis
  •    Territory analysis
  •    Comprehensive call planning
  •    Capture call activities and perform product          detailing
  •    Capture sales orders
  •    Capture market survey
  •    Expense claim
  •    View messages
  •    Various call productivities, sales and call          efficiency report for analysis
  •    Option for direct synchronization (anytime) or          end of day docking
  •    And more!
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EXPRESS FFM BENEFITS

Benefits of Tvintec EXPRESS FFM includes:

  •    Streamlines call planning activities
  •    Improves customer management
  •    Quality customer service with consistent and personalized interaction
  •    Real-time information for effective decision making
  •    Reduces paper work and minimizes data entry error
  •    Better understanding of market trends, needs and coverage
  •    User-friendly interface on both the back-end and handheld interfaces
  •    Low learning curve     
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